Do you ship to the USA?

Yes! We offer free shipping to the USA on all orders. Your wellness journey is just a click away.

How long does shipping take?

Most U.S. orders arrive within 4-10 business days. You'll receive a tracking number once your order ships.

Do you ship internationally?

Currently, we focus on serving customers in the USA to ensure the best delivery experience.

How can I track my order?

Once your order ships, you'll receive an email with tracking information so you can follow your package every step of the way.

Are your products authentic and high-quality?

Absolutely. We partner with trusted suppliers to bring you premium wellness and self-care products. Every item is carefully selected for quality, effectiveness, and durability.

Do your products come with a warranty?

Many of our products include manufacturer warranties. Check individual product pages for specific warranty details.

How do I use the products?

Each product comes with detailed instructions. If you have questions, our customer support team is here to help!

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), Shop Pay, Apple Pay, Google Pay, and PayPal through our encrypted checkout.

Is my payment information secure?

Yes. We use industry-standard SSL encryption to protect your personal and payment information.

What is your return policy?

Because our products are personal care devices, we do not accept returns for change of mind. If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We'll review the issue and offer a replacement or refund as appropriate.

How do I start a return?

Contact our customer support team at contact@equilibracare.com with your order number, and we'll guide you through the process.

When will I receive my refund?

Approved refunds are processed within up to 10 business days and are sent back to your original payment method.

How can I contact customer support?

You can reach us via email at contact@equilibracare.com or use the chat widget on our website. We're here to help!

What are your support hours?

We respond to all inquiries within 24 hours, Monday through Friday.